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How Continuous Feedback is Helping to Drive Growth at Zepz with Taito.ai

Taito Team ·
How Continuous Feedback is Helping to Drive Growth at Zepz with Taito.ai

How Continuous Feedback is Helping to Drive Growth at Zepz with Taito.ai

Company Overview: Zepz at a Glance

  • Headquarters: Global (Remote-first)
  • Employees: 800+
  • Industry: Fintech / Global Payments
  • Website: zepzpay.com

Zepz operates a digital payments platform enabling cross-border transfers across 5,000+ corridors, serving 50 countries sending to 130 countries through WorldRemit and Sendwave brands.

The Challenge

The organization outgrew static performance reviews. Structured review cycles were administratively burdensome and couldn’t match fast-paced, remote-first operations. Feedback timing prevented effective development support.

“At Zepz, we believe performance isn’t a once-a-year conversation—it’s an everyday opportunity.”

— Steve Carpenter, People Director at Zepz

The Solution

Zepz partnered with Taito.ai for continuous feedback integration via Slack, Google Calendar, and HRIS. The AI-powered system collected feedback at optimal moments—post-collaboration, during milestones, pre-check-ins—with personalized prompts aligned to individual goals.

“Our managers and individual contributors have a shared rhythm keeping growth conversations alive.”

— Justine Dinter, Chief People Officer at Zepz

Results & Key Metrics

The pilot program delivered impressive results:

  • Pilot Scale: ~250 participants across Product, Engineering, IT, Marketing, Finance, and People teams
  • Feedback Frequency: Weekly feedback increased to 77+ timely feedback points
  • Adoption: Slack-native design kept employees in normal workflows
  • Culture Impact: Increased psychological safety and peer feedback sharing

What Employees Say

Senior Software Engineer: Appreciated the ease of giving feedback and documentation highlighting overlooked contributions.

Team Lead: Noted a shift from formal feedback events to everyday practice with greater team openness.

Next Phase Goals

Building on the success of the pilot, Zepz is planning to:

  • Scale across additional functions
  • Implement AI-generated 1:1 agendas with coaching guidance
  • Leverage feedback trend analysis for talent decisions
  • Develop a modern performance review system

Learn more about how Taito.ai can transform your organization’s approach to performance management and continuous feedback.