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How Continuous Feedback is Helping to Drive Growth at Zepz with Taito.ai

Discover how Zepz, a global fintech company with 800+ employees, transformed their performance management by replacing static annual reviews with continuous AI-powered feedback through Taito.ai.

by Taito.ai Team··
How Continuous Feedback is Helping to Drive Growth at Zepz with Taito.ai

How Continuous Feedback is Helping to Drive Growth at Zepz with Taito.ai

Company Overview: Zepz at a Glance

  • Headquarters: Global (Remote-first)
  • Employees: 800+
  • Industry: Fintech / Global Payments
  • Website: zepzpay.com

Zepz operates a digital payments platform enabling cross-border transfers across 5,000+ corridors, serving 50 countries sending to 130 countries through WorldRemit and Sendwave brands.

The Challenge

The organization outgrew static performance reviews. Structured review cycles were administratively burdensome and couldn’t match fast-paced, remote-first operations. Feedback timing prevented effective development support.

“At Zepz, we believe performance isn’t a once-a-year conversation—it’s an everyday opportunity.”

— Steve Carpenter, People Director at Zepz

The Solution

Zepz partnered with Taito.ai for continuous feedback integration via Slack, Google Calendar, and HRIS. The AI-powered system collected feedback at optimal moments—post-collaboration, during milestones, pre-check-ins—with personalized prompts aligned to individual goals.

“Our managers and individual contributors have a shared rhythm keeping growth conversations alive.”

— Justine Dinter, Chief People Officer at Zepz

Results & Key Metrics

The pilot program delivered impressive results:

  • Pilot Scale: ~250 participants across Product, Engineering, IT, Marketing, Finance, and People teams
  • Feedback Frequency: Weekly feedback increased to 77+ timely feedback points
  • Adoption: Slack-native design kept employees in normal workflows
  • Culture Impact: Increased psychological safety and peer feedback sharing

What Employees Say

Senior Software Engineer: Appreciated the ease of giving feedback and documentation highlighting overlooked contributions.

Team Lead: Noted a shift from formal feedback events to everyday practice with greater team openness.

Next Phase Goals

Building on the success of the pilot, Zepz is planning to:

  • Scale across additional functions
  • Implement AI-generated 1:1 agendas with coaching guidance
  • Leverage feedback trend analysis for talent decisions
  • Develop a modern performance review system

Learn more about how Taito.ai can transform your organization’s approach to performance management and continuous feedback.